When did filling in for the Tooth Fairy become part of my job description? Last time I checked my title was Surgical Coordinator/Everything else the office needs. I hung up my tutu years ago when my son lost his final fang.
Well, that changed about 3 weeks ago when someone left a couple of teeth in our waiting room. I’ll take a break while you read that over.
Now, perhaps this would be acceptable in let’s say A DENTISTS OFFICE, but I work for a Podiatrist/Foot & Ankle Surgeon, so an occasional cane, umbrella or jacket are the only things that should land in the lost and found. The jury is still out on how you can leave without your cane, he’s a doctor, not Jesus.
So, I bet you’re wondering what one does in this situation. After the laughter of course.
First, you start reminiscing with your co-worker about the other insanity that as left you speechless at work. Like that time a HUMAN turd was chilling in the hallway, and your office “manger” (trust me, those quotes are necessary) instructed you to call hospital security. Umm, maybe maintenance would be better to handle this matter. That’s only one example for the quotes.
Just the thought of calling Security makes me laugh!
Ok, back to these missing fangs. If you, or anyone you know, have any form of artificial teeth, you know that they have either paid for their dentist’s summer home while putting his or her children through college, so it was imperative that we channel our inner Tooth Fairy to locate the owner. I was already thinking about how much I could get on eBay.
We had to break it down to who was sitting in that area of the waiting room. Next, it was concluded that I would not be the best candidate to make the inquiries since I have no control over my inner 12-year-old boy who finds this entire situation hilarious. Sad, but true. Then the executive decision was made that our office “manager” call all of our morning patients to see if anyone might be missing a thing or two.
Let me just say that listening to someone struggle through these awkward calls provided me with a great deal of entertainment. When I heard a woman had to check her purse, only to come back and say “no, I still have mine,” I knew the decision for me not to be involved was indeed the best decision. It really is the little things.
This story ends with no one claiming the missing fangs that sit on a shelf in our office as a trophy, and me continuing moving forward with the idea of putting them on eBay,
Enjoy the Ride!
As if working with the public isn’t challenging enough on a daily basis, mix in the hostile climate of the world, a stretch of gloomy weather and an overbooked schedule. Such a joy.
I’m not sure what goes through the minds of some people before calling for a doctor’s appointment, but it’s evident to me after 20 plus years in this field, that plotting is involved. It should be a crime.
What happened to just picking up the phone and making the damn appointment? 1, 2 3
I’m not sure if our office number is written on a bathroom wall promising a good time, but that would at least explain why it rings off the hook.
On one particular day every time I answered whoever it was calling hung-up.
Ok, at first this was a welcomed break from listening to whining voices, but that quickly changed.
Finally, after what seemed like an eternity, I heard a voice on the other end that left me speechless. Not an easy thing to do.
Me: Good afternoon, Dr. Blank’s office how can I help you?
The Voice: I’ve been calling and hanging up to get your attention. I need an appointment because my doctor, who I love dearly, is retiring. How long has this doctor been in practice? Does he know what he’s doing? My doctor was the chief of her department. I can’t believe she’ leaving me. He never came up for air, and I was paralyzed by the first sentence.
Me: Gave him a salute with my middle finger and stopped listening. Thank goodness facetime is not available on landlines.
The Voice: I’m having pain on the ball of my foot. I’m walking on rocks. It’s been going on for a year or so now, and I can’t take it anymore. Do you have anything tomorrow around 11:15? No, no you did not.
Me: No. Friday is the doctor’s surgery day. Our first available appointment is the week of July 23rd. Would you like to make an appointment? Please hang up; please hang up.
The Voice: JULY 23rd???!!!! I’m a cripple now. I need an appointment now. I can’t wait until July 23rd. No sir, you’ do not have a disability, you’re just an ass.
Me: Well, sir, you’ve had this problem for over a year, but if it’s suddenly urgent, there may be other physicians in the area with more availability. Pleading in my head for him to take the bait.
The Voice: I want to see this doctor. Why do I have to wait? Had to bite my tongue on this loaded question.
Me: The doctor is going on vacation which limits our schedule, and that is the first available for a new patient. Not that you deserve an explanation.
The Voice: He’s taking a month of vacation? You, sir, are the equivalent to period cramps.
Me: No, it’s a week. Do you want July 23rd or not? Feel free to add whatever expletives you feel appropriate.
The Voice: I guess. Is there a cancellation list? Finally, I can lower my finger and smile.
Me: Oh, yes and patients do cancel so there is always a chance you’ll get a call. Bawhahahahahahahahahaha! NEVER EVER WILL YOU GET A CALL BECAUSE I HAVE THE POWER you complete and utter ASS.
The Voice: Oh great, let’s make the appointment. Hahahahahaha!
Me: Name …
Avoid the POTHOLES and Enjoy the Ride!
Verb: demand something forcefully, not accepting refusal.
This right here is the story of my life Monday through Thursday as I’m slaving away at my job in the healthcare industry.
I’m not sure what occurs before a potential patient contacts our office for an appointment, but it’s not a moment of zen.
I imagine more of a good look in the mirror for a one on one pep talk. “You got this!” “Pick up that phone and DEMAND to be seen TODAY because everything is ALL about YOU!”
The other explanation would be that they just live their every day lives like the entitled e’ffers they are, and this is their norm. This right here is the winner.
Me: Good morning Doctor’s office.
PITA: I need to be seen today around 1. Have you been eating your make-up again?
Me: Are you already a patient?
PITA: No! Bitch in the house.
Me: Did you have a trauma?
PITA: No! Ok, I see where this is heading.
Me: Are you a diabetic with a wound?
PITA: No! God help us all.
Me: Why do you need to be seen today?
PITA: I have a painful corn on my toe, and I’m leaving for Florida tomorrow. Tragic, absolutely tragic.
Me: Well, that’s not something we would consider an emergency.
PITA: But I’m in pain, and I have things to do before I leave. Sounds like a first world problem to me.
Me: You would be a new patient, which takes extra time and you do not have an emergency.
PITA: You mean to tell me you don’t save time for emergencies? Can you please Google emergency?
Me: Yes, we do, but your situation is not an emergency.
PITA: Being in pain isn’t an emergency? You are being inconvenienced, there’s a difference.
Me: Not the type of pain you’re experiencing.
PITA: Well, what am I going to do? I hoping for death.
Me: Call around to see if you can get in with another physician.
PITA: I don’t have time for that today. I told you I needed to come today at 1:00. Because you are who again?
Me: I’m sorry, but I already told you that would not be possible.
PITA: Huffing and puffing. The agony of defeat is music to my ears.
PITA: I guess I’ll have to try someone else since you don’t want to help me. Bye Bitch!
Me: Silence. CLICK! BAM! BOOM!
Enjoy the ride!
For as long as I can remember I’ve been required to complete some sort of form before my entrance into a school, hospital or doctors office. So why is this practice suddenly considered a personal attack on freedom? I have a few ideas.
Well, for whatever reason, people seem to be relating this procedure as a personal infringement on their rights as an American citizen. Hmm, I wonder where they could have gotten that idea?
As some of you may already know, I work in the healthcare system where I am in the presence of the public on a daily basis. Feel free to send words of encouragement.
So, as you can imagine, my days have been a real joy ever since people decided that every question presented, including NAME, has a hidden agenda. Items that have been routinely asked for DECADES I might add!
There seem to be (2) questions that set people off on a personal protest, lecture or comments on everything unfair. Let me introduce you to race and ethnicity. Again, why?
Um, first of all, it’s evident to anyone with eyes if you’re black, white, orange or blue and secondly, you do have the FREEDOM to not answer the questions. Places do exist where options are not a thing, and this isn’t one of them.
Recently a new patient completed his form and vigorously crossed out ALL of the race selections to write A M E R I C A N across the page. Where does one begin?
Do I ….
a) Inform him that “AMERICAN” is not a race or an ethnicity unless you are in fact a NATIVE. Based on his white hair, blue eyes and Fighting Irish jacket, I’m going to risk stating that his ancestors were not the hot guys in loincloths at the first Thanksgiving.
b) Ask WTF does that mean? Outloud!
c) Earn an Oscar nomination for exhibiting an extreme level of control while in the presence of an ass. Is there a category for “best poker face?”
See you on the red carpet folks! I have bills to pay ya know.
Next up are the folks who REFUSE to complete the ethnicity portion of the form, which is fine, and again, you have that right. In fact, there is even a little box that says DECLINES TO PROVIDE.
NO ONE, especially me is forcing you to reveal your heritage. However, one does not have to be Nancy Drew to solve that mystery or at least come close. I don’t think I’ll ever understand what makes people tick.
My faith in humanity weakens when I think about the passion associated with these “protests” and how that energy is wasted on something so senseless. Ugh!
Do they realize that their name, address, social security number, phone numbers, employer information, marital status and the name of a family member for an emergency contact have just been delivered on a silver platter, which dramatically weakens their argument and provides enough evidence to trace their roots back to a cave? Dear Lord!
Use your energy wisely and as always, Enjoy the Ride!
I recently ran late for work, which is very out of character for this early bird. Of course, it had nothing to do with me. Nope, I have to blame it on the dog. The ole “the dog ate my homework” just reached a new level.
Every day before I leave for the salt mines I take my love bugs for a walk. They are well aware of this routine and are normally waiting on me. This particular morning Peanut was suddenly MIA. As I was calling him I could actually hear the panic in my voice. Pets are not spared from my zero to catastrophic reasoning.
I ran up the steps expecting to find a four-legged comatose dog, but instead, I found a stuffed Ladybug smoking a cigarette in the hallway. (not really we don’t allow smoking in the house) and Pee Wee paralyzed by an erection in the bedroom! (erections are always welcome, except in this moment) Oh yes, this was happening.
Look, if you’re going to be late, I’m certain the line “I’m sorry I’m late I had to wait for my dogs erection to recede in order to take him out for his morning poop” will not only work, it just may go down in infamy at work places across the land. No questions asked.
My first jaw-dropping excuse came from Jackie, a young girl from the hood, who I had the pleasure of knowing early on in my working career. She called out one morning with this gem. “I won’t be in today, my boyfriend dropped his gun on my foot and I can’t walk.” It’s solidly shocking enough not to question its authenticity. Feel better and leave his ass is all that can follow.
Of course, all excuses can not be as great as these two, so we settle for what I like to call “The Lazy.” This is when you just roll over, pick up the phone and make that call before ever uttering a single word. You proceed to sound as if you’ve crawled through the dessert for a week while stating you are soooooooo sick you feel as if were hit by a truck. Yes, the groggy morning voice works but it’s lazy, lacks creativity and leaves you in the position of answering questions about your miraculous recovery the following day. Effort and imagination are your friends, people.
Then there is this classic, “The Silencer”. You start off strong with “everything is coming out of both ends.” Although this statement will have you on and off the phone in a nano second, it will also leave the door open. The recipient is left to wonder “how in gods name are you making this call?” or they are imaging you sitting on the toilet. Now one of you must die.
But I must say, nothing to date has even come close to the lengths one of my sister’s co-workers went in order to dodge a huge meeting in NYC. Are you familiar with the saying “less is more”? Well, you’re about to be.
This guy was one of those co-workers that had an all talk no show kind of work ethic. We’ve all had one of these in our lives.
My sister on the other hand is nothing short of a psycho perfectionist with standards through the roof. Martha Stewart meets Walmart.
She knew there was no way in the world he was prepared for this presentation. Even by his lazy standards.
Mr. Unprepared headed to the train station with his empty briefcase. The briefcase of deceit.
The next day the office received a call that Mr. Unprepared was a no-show to the meeting. Shocking.
This simple act now transpired into frantic phone calls to his cell, the hotel, the client, his family and anyone else on the planet who may have information on his whereabouts. This went on ALL day.
Imagine a full-blown investigation, manhunt, milk cartons being prepped for his photo and my sister feeling a tad guilty for all of those lovely adjectives she used to describe him. Just a tad.
Shit got real when his wife showed up at the office in tears with their baby and his parents with the faces of fear and anguish. All of this over not being prepared.
After hours of worry for everyone, and the revelation of huge holes in his timeline, he surfaced to state that he was robbed and disoriented. Really now ….
Ironically, once again his creativity fell short. If you’re planning on going to this extreme you better be the master. This guy wasn’t even close.
He came back to the office with no signs of a struggle, other than his smile. Talk about leaving the door open for questions. “I ate some bad sushi from a street vendor” would have been the appropriate way to go in this situation. Short and sweet.
This guy was the definition of Douchebaggery!
While everyone was fawning over his safe return, my sister was giving him the “I know what you did last night” eye. He knew that she was on to him.
So, what do rats do when they’re trapped in a corner? They head to HR with lies about their trapper. Oh yes he did.
Let’s just say he probably never saw the knock on his door, followed by the words “Hey Pussy, can I talk to you?” coming.
Enjoy the Ride! No questions asked.