Tag Archives: Manners

​I’ve Got The Power

 

phonecallengaged

Image via The Atlantic 

As if working with the public isn’t challenging enough on a daily basis, mix in the hostile climate of the world, a stretch of gloomy weather and an overbooked schedule. Such a joy.

 

I’m not sure what goes through the minds of some people before calling for a doctor’s appointment, but it’s evident to me after 20 plus years in this field, that plotting is involved. It should be a crime.

What happened to just picking up the phone and making the damn appointment? 1, 2 3

I’m not sure if our office number is written on a bathroom wall promising a good time, but that would at least explain why it rings off the hook.

On one particular day every time I answered whoever it was calling hung-up.

Ok, at first this was a welcomed break from listening to whining voices, but that quickly changed.

Finally, after what seemed like an eternity, I heard a voice on the other end that left me speechless. Not an easy thing to do.

Me:  Good afternoon, Dr. Blank’s office how can I help you?

The Voice:  I’ve been calling and hanging up to get your attention. I need an appointment because my doctor, who I love dearly, is retiring. How long has this doctor been in practice? Does he know what he’s doing? My doctor was the chief of her department. I can’t believe she’ leaving me. He never came up for air, and I was paralyzed by the first sentence.

Me:  Gave him a salute with my middle finger and stopped listening. Thank goodness facetime is not available on landlines.

The Voice:  I’m having pain on the ball of my foot. I’m walking on rocks. It’s been going on for a year or so now, and I can’t take it anymore. Do you have anything tomorrow around 11:15? No, no you did not.

Me: No. Friday is the doctor’s surgery day. Our first available appointment is the week of July 23rd. Would you like to make an appointment? Please hang up; please hang up.

The Voice: JULY 23rd???!!!! I’m a cripple now. I need an appointment now. I can’t wait until July 23rd. No sir, you’ do not have a disability, you’re just an ass.

Me:  Well, sir, you’ve had this problem for over a year, but if it’s suddenly urgent, there may be other physicians in the area with more availability. Pleading in my head for him to take the bait.

The Voice:  I want to see this doctor. Why do I have to wait? Had to bite my tongue on this loaded question.

Me: The doctor is going on vacation which limits our schedule, and that is the first available for a new patient. Not that you deserve an explanation.

The Voice:  He’s taking a month of vacation? You, sir, are the equivalent to period cramps. 

Me: No, it’s a week. Do you want July 23rd or not? Feel free to add whatever expletives you feel appropriate. 

The Voice:  I guess. Is there a cancellation list? Finally, I can lower my finger and smile.

Me:  Oh, yes and patients do cancel so there is always a chance you’ll get a call. Bawhahahahahahahahahaha! NEVER EVER WILL YOU GET A CALL BECAUSE I HAVE THE POWER you complete and utter ASS. 

The Voice:  Oh great, let’s make the appointment. Hahahahahaha! 

Me: Name …

Avoid the POTHOLES and Enjoy the Ride! 

 

 

 

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