It’s Not Monday’s Fault
Whew, yesterday was quite a day at the office. They missed out on some good footage if hidden cameras were not installed.
The phone rang, and the voice on the other end was soft, so soft that I wasn’t sure anyone was on the other end. Not a flag at first, but now I know better.
I retrieved the necessary facts to schedule the appointment, and this is where the fun started.
This person is no doubt what gives Monday a bad rap. Monday is out there just doing their thing, and someone or something like this happens on a Monday, and suddenly it’s Monday’s fault. No doubt this person is out giving grey hairs every day of the week.
The first standard question from all doctor’s offices across the land is “do you have health insurance? or “what is your insurance plan? This is common knowledge unless you’re from another planet.
Me: Do you have health insurance?
Me: Which plan is it?
Nemesis: I don’t know.
Me: Do you have the card handy?
Nemesis: Screams to the husband, who screams back “medicare” that she doesn’t hear, so she screams again. Oh lord.
Me: Already dreading asking for any type of number or, dare I say, secondary insurance. I had to do both while eyeing the scissors in front of me. Oh, the thoughts I was having during the eternity this took.
I survived retrieving the name without incident. However, the birth date did not go as well.
Me: Date of birth?
Nemesis: 9/14/56, no 8/14/56, wait no, 8/15/57. This was followed by one of us laughing, and it wasn’t me.
Me: Slowly picking up scissors. I knew I might need them to get through the email address.
Even though I was having murderous thoughts, I gave the benefit of the doubt that maybe, just maybe, she had a medical condition causing all this confusion. So, I asked the million-dollar question, “do you take any medications?”
Nemesis: No, none.
Me: Ok, back to business. What is your email address? Refer back to the date of the birth question because it was a repeat performance.
Nemesis: Nonsense, complete nonsense.
Me: Scissors in hand. Ok, I’m going to email you an invitation to join our portal. Once you complete the new patient paperwork, I will contact you to set up your appointment.
Nemesis: What’s the name f the doctor again?
Me: Dr. Dodged A Bullet.
Nemesis: Oh, I wanted Dr. First Choice.
Me: I told you she wasn’t taking new patients at this time.
Nemesis: Nevermind, then I wanted to see Dr. First Choice.
Me: Am I clear that you don’t want to make an appointment at all?
Nemesis: Yes, I really wanted the other one.
Me: Under my breath, hopefully, “are you f@%$ing kidding me?” Ok, then, will that be all?
Nemesis: I guess.
Me: So, are we clear that you’re aware you do not have an appointment with anyone in our practice?
Me: Ok, have a nice day. CLICK, CLICK, CLICK! It’s times like this when a phone with a handheld receiver comes in handy.
Enjoy the Ride, with patience riding shotgun!
I had quite the encounter this week at work. It was love at first site. No, my husband shouldn’t be concerned, well maybe a little.
The door opened mysteriously. I didn’t see anyone at first, but then a tiny hand appeared on the window. I had to get up and look down to realize the cutest little boy trying to get my attention.
When I opened the window, I was greeted by, “Hi, my name is Merrick, my birthday is January 13th, and I’m 5 years old. He really did have me at hello.
He presented himself with purpose and eyelashes for miles, quickly capturing my attention.
Considering his excess energy, we had the pleasure of keeping him busy while his mother was taking care of business. A dream come true for me.
It turned out that little Merrick is an aspiring entertainer, stand-up comedian to be exact, and he hit the jackpot because I am the perfect audience.
The show started after we drew a dinosaur and colored it with what I thought was a green crayon. However, I was corrected and informed that it was, in fact, asparagus, followed by an introduction to the spinach and celery crayons in the box. Alrighty then …
Showtime for me began when he signed our artwork with “Poop” in all capital letters. I asked, “Is Poop your artistic alter ego?” I don’t think he heard anything other than “poop.” Unless the big laugh that followed was a yes.
Boys and the joy they get from saying, writing, and hearing the word poop remains a mystery.
Once he started his set of knock, knock jokes, there was no stopping him. At one point, I thought I was watching a blooper reel. He could not keep it together to deliver the punchline, but in reality, that was the best part of the show. Robin Williams reincarnated.
I’ll leave you with one he closed the show with before his mother came to collect him.
What are you, an owl? Falling off the chair, grasping for air from laughing.
Merrick was much more than an aspiring comedian; he was a reminder that life is too short not to stop and appreciate the joyful innocence of a knock, knock joke,
Enjoy the Ride!
How many times have you thought “Ok, I can leave this earth now I’ve heard or seen everything”? Yeah, that party isn’t ending any time soon.
Babies are born every damn day packing a whole new series of shock and awe for the world. This is why they smile in their sleep. It’s called plotting.
The other day a woman was leaving our office, as she has been doing for YEARS. Irene is kind, a little hippyish, and ALWAYS comes bearing a freshly baked challah loaf for the doctor. Some people might think that’s shocking, no, it’s not.
Out of nowhere, or the clear blue sky, she stated, “6 rats were castrated at the zoo today.” There was no warning. No one was discussing rats or their genitals before this statement, she was simply dropping a fact, and it was clear she was outraged. Before this moment I never thought about rodent genitals… EVAH!
I watched her mouth move, but I was fixated on the word “castration” as if these rodents were sexual deviants convicted by the other animals at the zoo. Maybe my kids are right, I do watch too much Law and Order SVU.
In a perfect world, I would have the power to shut that office down for a one on one interview about rodent castrations. Sadly, I’m not in charge.
So, I did the next best thing and Googled rat castration at the Philadelphia zoo. Nada. Then I broadened my search to a general rat castration window, which I admit was not one of my better life choices. I still have no idea why Irene was outraged, but now I know of several vets in my area who provide rat castration services. Knowledge is power.
The more I thought about this, which has been way too much over that past few days, the clearer the picture became. Irene is on to something with her matter of fact approach to getting the word out about injustices that leave no room for public backlash. #ratballsmatter
Now, let’s just say we took it up a notch. Next time you’re at an appointment, in the grocery line or anywhere human ears are present, drop a fact and go. Sort of like a smash & grab, but you’re leaving something behind for the greater good.
Now, since topics are endless, and facts come in all shapes and sizes, my advice would be if you’re the “go big or go home” type, please be an experienced runner or have a getaway car waiting. Remember, this is a drop and go mission, not a force your beliefs on anyone who can hear one. We already have plenty of that going down.
If you’re interested here are a few examples to get you started. Less is more.
- China has not wasted a single penny on war.
- Bats always turn left when leaving a cave.
- Peace takes courage.
- Sea levels are rising.
- Laughing reduces stress.
- One in 5 adults cannot afford their medication.
- Slugs have 4 noses.
If nothing else, it will provoke research on a subject, plant a seed, open a mind or make you look batshit crazy. There’s always that risk when you lay down the truth.
I’m going to drop that slug fact on my next visit to Whole Foods. #Enjoytheride!
When did filling in for the Tooth Fairy become part of my job description? Last time I checked my title was Surgical Coordinator/Everything else the office needs. I hung up my tutu years ago when my son lost his final fang.
Well, that changed about 3 weeks ago when someone left a couple of teeth in our waiting room. I’ll take a break while you read that over.
Now, perhaps this would be acceptable in let’s say A DENTISTS OFFICE, but I work for a Podiatrist/Foot & Ankle Surgeon, so an occasional cane, umbrella or jacket are the only things that should land in the lost and found. The jury is still out on how you can leave without your cane, he’s a doctor, not Jesus.
So, I bet you’re wondering what one does in this situation. After the laughter of course.
First, you start reminiscing with your co-worker about the other insanity that as left you speechless at work. Like that time a HUMAN turd was chilling in the hallway, and your office “manger” (trust me, those quotes are necessary) instructed you to call hospital security. Umm, maybe maintenance would be better to handle this matter. That’s only one example for the quotes.
Just the thought of calling Security makes me laugh!
Ok, back to these missing fangs. If you, or anyone you know, have any form of artificial teeth, you know that they have either paid for their dentist’s summer home while putting his or her children through college, so it was imperative that we channel our inner Tooth Fairy to locate the owner. I was already thinking about how much I could get on eBay.
We had to break it down to who was sitting in that area of the waiting room. Next, it was concluded that I would not be the best candidate to make the inquiries since I have no control over my inner 12-year-old boy who finds this entire situation hilarious. Sad, but true. Then the executive decision was made that our office “manager” call all of our morning patients to see if anyone might be missing a thing or two.
Let me just say that listening to someone struggle through these awkward calls provided me with a great deal of entertainment. When I heard a woman had to check her purse, only to come back and say “no, I still have mine,” I knew the decision for me not to be involved was indeed the best decision. It really is the little things.
This story ends with no one claiming the missing fangs that sit on a shelf in our office as a trophy, and me continuing moving forward with the idea of putting them on eBay,
Enjoy the Ride!
I’ve Got The Power
As if working with the public isn’t challenging enough on a daily basis, mix in the hostile climate of the world, a stretch of gloomy weather and an overbooked schedule. Such a joy.
I’m not sure what goes through the minds of some people before calling for a doctor’s appointment, but it’s evident to me after 20 plus years in this field, that plotting is involved. It should be a crime.
What happened to just picking up the phone and making the damn appointment? 1, 2 3
I’m not sure if our office number is written on a bathroom wall promising a good time, but that would at least explain why it rings off the hook.
On one particular day every time I answered whoever it was calling hung-up.
Ok, at first this was a welcomed break from listening to whining voices, but that quickly changed.
Finally, after what seemed like an eternity, I heard a voice on the other end that left me speechless. Not an easy thing to do.
Me: Good afternoon, Dr. Blank’s office how can I help you?
The Voice: I’ve been calling and hanging up to get your attention. I need an appointment because my doctor, who I love dearly, is retiring. How long has this doctor been in practice? Does he know what he’s doing? My doctor was the chief of her department. I can’t believe she’ leaving me. He never came up for air, and I was paralyzed by the first sentence.
Me: Gave him a salute with my middle finger and stopped listening. Thank goodness facetime is not available on landlines.
The Voice: I’m having pain on the ball of my foot. I’m walking on rocks. It’s been going on for a year or so now, and I can’t take it anymore. Do you have anything tomorrow around 11:15? No, no you did not.
Me: No. Friday is the doctor’s surgery day. Our first available appointment is the week of July 23rd. Would you like to make an appointment? Please hang up; please hang up.
The Voice: JULY 23rd???!!!! I’m a cripple now. I need an appointment now. I can’t wait until July 23rd. No sir, you’ do not have a disability, you’re just an ass.
Me: Well, sir, you’ve had this problem for over a year, but if it’s suddenly urgent, there may be other physicians in the area with more availability. Pleading in my head for him to take the bait.
The Voice: I want to see this doctor. Why do I have to wait? Had to bite my tongue on this loaded question.
Me: The doctor is going on vacation which limits our schedule, and that is the first available for a new patient. Not that you deserve an explanation.
The Voice: He’s taking a month of vacation? You, sir, are the equivalent to period cramps.
Me: No, it’s a week. Do you want July 23rd or not? Feel free to add whatever expletives you feel appropriate.
The Voice: I guess. Is there a cancellation list? Finally, I can lower my finger and smile.
Me: Oh, yes and patients do cancel so there is always a chance you’ll get a call. Bawhahahahahahahahahaha! NEVER EVER WILL YOU GET A CALL BECAUSE I HAVE THE POWER you complete and utter ASS.
The Voice: Oh great, let’s make the appointment. Hahahahahaha!
Me: Name …
Avoid the POTHOLES and Enjoy the Ride!
Verb: demand something forcefully, not accepting refusal.
This right here is the story of my life Monday through Thursday as I’m slaving away at my job in the healthcare industry.
I’m not sure what occurs before a potential patient contacts our office for an appointment, but it’s not a moment of zen.
I imagine more of a good look in the mirror for a one on one pep talk. “You got this!” “Pick up that phone and DEMAND to be seen TODAY because everything is ALL about YOU!”
The other explanation would be that they just live their every day lives like the entitled e’ffers they are, and this is their norm. This right here is the winner.
Me: Good morning Doctor’s office.
PITA: I need to be seen today around 1. Have you been eating your make-up again?
Me: Are you already a patient?
PITA: No! Bitch in the house.
Me: Did you have a trauma?
PITA: No! Ok, I see where this is heading.
Me: Are you a diabetic with a wound?
PITA: No! God help us all.
Me: Why do you need to be seen today?
PITA: I have a painful corn on my toe, and I’m leaving for Florida tomorrow. Tragic, absolutely tragic.
Me: Well, that’s not something we would consider an emergency.
PITA: But I’m in pain, and I have things to do before I leave. Sounds like a first world problem to me.
Me: You would be a new patient, which takes extra time and you do not have an emergency.
PITA: You mean to tell me you don’t save time for emergencies? Can you please Google emergency?
Me: Yes, we do, but your situation is not an emergency.
PITA: Being in pain isn’t an emergency? You are being inconvenienced, there’s a difference.
Me: Not the type of pain you’re experiencing.
PITA: Well, what am I going to do? I hoping for death.
Me: Call around to see if you can get in with another physician.
PITA: I don’t have time for that today. I told you I needed to come today at 1:00. Because you are who again?
Me: I’m sorry, but I already told you that would not be possible.
PITA: Huffing and puffing. The agony of defeat is music to my ears.
PITA: I guess I’ll have to try someone else since you don’t want to help me. Bye Bitch!
Me: Silence. CLICK! BAM! BOOM!
Enjoy the ride!
Cave 219 Unit A
For as long as I can remember I’ve been required to complete some sort of form before my entrance into a school, hospital or doctors office. So why is this practice suddenly considered a personal attack on freedom? I have a few ideas.
Well, for whatever reason, people seem to be relating this procedure as a personal infringement on their rights as an American citizen. Hmm, I wonder where they could have gotten that idea?
As some of you may already know, I work in the healthcare system where I am in the presence of the public on a daily basis. Feel free to send words of encouragement.
So, as you can imagine, my days have been a real joy ever since people decided that every question presented, including NAME, has a hidden agenda. Items that have been routinely asked for DECADES I might add!
There seem to be (2) questions that set people off on a personal protest, lecture or comments on everything unfair. Let me introduce you to race and ethnicity. Again, why?
Um, first of all, it’s evident to anyone with eyes if you’re black, white, orange or blue and secondly, you do have the FREEDOM to not answer the questions. Places do exist where options are not a thing, and this isn’t one of them.
Recently a new patient completed his form and vigorously crossed out ALL of the race selections to write A M E R I C A N across the page. Where does one begin?
Do I ….
a) Inform him that “AMERICAN” is not a race or an ethnicity unless you are in fact a NATIVE. Based on his white hair, blue eyes and Fighting Irish jacket, I’m going to risk stating that his ancestors were not the hot guys in loincloths at the first Thanksgiving.
b) Ask WTF does that mean? Outloud!
c) Earn an Oscar nomination for exhibiting an extreme level of control while in the presence of an ass. Is there a category for “best poker face?”
See you on the red carpet folks! I have bills to pay ya know.
Next up are the folks who REFUSE to complete the ethnicity portion of the form, which is fine, and again, you have that right. In fact, there is even a little box that says DECLINES TO PROVIDE.
NO ONE, especially me is forcing you to reveal your heritage. However, one does not have to be Nancy Drew to solve that mystery or at least come close. I don’t think I’ll ever understand what makes people tick.
My faith in humanity weakens when I think about the passion associated with these “protests” and how that energy is wasted on something so senseless. Ugh!
Do they realize that their name, address, social security number, phone numbers, employer information, marital status and the name of a family member for an emergency contact have just been delivered on a silver platter, which dramatically weakens their argument and provides enough evidence to trace their roots back to a cave? Dear Lord!
Use your energy wisely and as always, Enjoy the Ride!
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